Avaya CMS (Split Feed): настройка SMDR и формат CDR

На этой странице описано, как получить записи о вызовах (SMDR/CDR) от Avaya CMS (Split Feed) в Advanced PBX Data Logger: параметры подключения, выбор парсера и 35 полей, которые логгер извлекает для отчётов или базы данных. Настройки относятся к нашему логгеру; другие программы тарификации могут требовать иной конфигурации.

Кратко

Параметр	Avaya CMS (Split Feed)
Интерфейс	Последовательный порт принтера или локальная сеть - в зависимости от того, как система выводит SMDR. Формат определяется по структуре записи.
Парсер	Avaya CMS (Split Feed)
Извлекаемых полей	35
Другие системы Avaya	Форматы CDR Avaya Communication Manager, Definity и G3, Форматы SMDR Avaya Merlin 1030, 3070 и Magix

Выбор правильного модуля-парсера для Avaya CMS (Split Feed)

Avaya CMS (Split Feed)

Данные, извлекаемые PBX Data Logger

Описание	Тип данных	Имя колонки
Date and time	datetime	CALL_TIME
ACD	string	EXT
The number of the split number to	string	SPLIT
The number of POSITIONS that are currently logged in	string	STAFFED
The number of agents that are currently available in this split/skill	integer	AVAILABLE
The number of agents that are currently in ACW for this split/skill	integer	INACW
The number of agents that are currently doing OTHER work	integer	OTHER
The number of agents that are currently in AUX work for all splits/skills	integer	INAUX
The number of agents that are currently on inbound and outbound ACD calls to this split/skill	integer	ONACD
The number of agents that are currently on AUXOUT calls with an ACD call on hold for this split/skill	integer	ONACDAUXOUT
The number of agents that are currently in AUX work or AVAILABLE with an ACD or AUXIN	integer	ONAUXOUT
The talk time of all AUXOUTOFFCALLS not including HOLDTIME	integer	AUXOUTOFFTIME
The talk time of all AUXOUTCALLS	integer	AUXOUTTIME
The length of time that split/skill ACD callers spend on hold	integer	HOLDTIME
The length of time during the collection interval that agents are in AUX in this skill	integer	I_AUXTIME
The length of time during the collection interval that agents were available for calls from this split/skill	integer	I_AVAILTIME
The length of time during the collection interval that agents were logged in	integer	I_STAFFTIME
The length of time that is spent by callers in queue or Ожидания ответаing before an agent answers the call	integer	ANSTIME
The talk time of all ACDCALLS. ACDTIME includes O_ACDTIME but does not include HOLDTIME	integer	ACDTIME
The length of time that callers waited in queue and Ожидания ответаing at an agent's teleТелефон before abandoning the call	integer	ABNTIME
The length of time that agents spend in ACW that is associated with ACDCALLS	integer	ACWTIME
The communication server-provided rolling average speed of answer for this split/skill	integer	ASA
The number of seconds that the oldest split/skill ACD call has waited in queue or Ожидания ответаing	integer	OLDESTCALL
The number of split/skill ACD calls that are currently waiting in queue	integer	INQUEUE
The number of CALLSOFFERED that are abandoned while in queue or Ожидания ответаing at an agent position	integer	ABNCALL
The number of CALLSOFFERED calls that are answered by an agent in the split/skill	integer	ACDCALLS
The number of ACDCALLS that are answered by an agent within the predefined acceptable Служба level	integer	ACCEPTABLE
The number of calls that queued to the split/skill and that completed during the interval	integer	CALLSOFFERED
The number of ACDCALLS that are transferred to another Конечный	integer	TRANSFERRED
The number of outbound Расширение calls that are placed by agents while they are in AUX or AVAILABLE	integer	AUXOUTCALLS
The number of AUXOUTCALLS that are placed to a Конечный outside the communication server	integer	AUXOUTOFFCALLS
The number of ACDCALLS that are conferenced at least once	integer	CONFERENCE
The number of split/skill ACD calls that are placed on hold at least once	integer	HOLDCALLS
The number of split/skill ACD calls for this split/skill that are currently on hold at agent Станцияs	integer	ONHOLD
The number of calls offered to this split/skill that do not abandon and are not answered by an ACD agent for this split/skill	integer	OTHERCALLS

Пример записи

Запись в том виде, в каком её выдаёт система; телефонные номера, имена и внешние адреса скрыты.

FC|1|401|   0|   0|   0|   0|   0|   0|   0|   0|   0|   0|   0|   0|   0|   0|   0|   0|   0|   0|   0|   0|
FA|1|  1|  1|  0|   0|   0|   0|   1|  0|   0|     0|     0|     0|     0|     0|   214|     0|     0|     0|     0|
FB|1|  1|   1|    0|   0|   0|   0|   0|   0|   0|   0|   0|   0|   0|   0|   0|   0|   0|   0|   0|   0|   0|   0|   0|   0|   0|

Отчёты и база данных

Полученные записи логгер сохраняет в текстовый файл, в любую базу данных через ODBC в реальном времени или передаёт в утилиту PBX Reports, которая строит ручные, запланированные и отправляемые по e-mail отчёты и имеет встроенный веб-сервер. Настройка базы данных описана в статье о записи истории звонков в базу данных.